MARCHIA D. MILLERJONES     P.O. BOX 17374   DAYTON  OH  45417    937-268-4797

*  Advanced use of spreadsheet, database, program design
*  Developing/refining operational procedures, time studies
*  Interpersonal communications; motivational speaking
*  Logistics, JIT, Kanban, Reverse Logistics systems
*  Multi-task and project oriented/prioritization & organizational
*  Process, ergonomic and task-flow analysis
*  Project Management
*  Problem solving/resolutions specialist
*  Quality control, SPC
*  Reading blueprints
*  Research and detail oriented; fact-finding
*  Team player/leader
*  Technical Writing
*  Typing 73 wpm; shorthand:  100 wpm
*  Website development


Sinclair Community College  (1998-2008)                                                   Dayton, OH
Major:  Industrial Engineering Technologies - Six Sigma Green Belt
                              Operations Technology

Central State University        (1989-1996)                                             Wilberforce, OH
Majors:  Business Administration/Communication


Superior in the utilization of Internet, Microsoft Office Suite  07/03 (with emphasis on Excel, PowerPoint, Project
and Access), ProModel Simulation, Outlook, AutoCAD, FoxPro, Raisers Edge, DonorPerfect, Outlook,
MSWorks, Harvard Graphics, Lotus Notes, Quicken, PRS, Vmail/Email, CorelWord/Draw, First Publisher,
Explorer, OmniPage, Photoshop & SPSS.
HARDWARE:  PCs, fax, copiers, projection, scanning, multi-line and time-assessment devices


1/2005-Present      Consultant

Q-4 Quality Services

11/2000-10/2001   Quality Assurance Specialist (FT)/Emergency Dept. Unit Clerk (PT)
Grandview/Southview Medical Centers       (226-3267)                                           Dayton, OH           
*  Assisted in the establishment and setup of new operational procedures for Patient Access departments
*  Audited all Patient Access registration staff network-wide; maintained stats database
*  Coached ancillary departments and outlying clinics of correct process and IDX system entries
*  Developed and submitted bi-weekly reports on variances and staff improvement rates
*  Met regularly with Billing and Patient Accounts to discuss error types
*  Met with KMC/GMC administrative team to discuss operation plans, goals and outcomes
*  Recommended training modules

9/1999-11/2000   Development Specialist        
YWCA of Dayton         (461-5550)                                                                          Dayton, OH           
*  Conducted record history analysis and recommended solicitations
*  Coordinated all mass-mailing projects, special events, and fundraisers
*  Determined criteria, export and merge data, via DB, SP, CD and AD code; prepped for mail houses
*  Developed solicitations, projects and programs to help support nonprofit activities
*  Managed 18,000-record database; system upgrades; managed membership activity
*  Met with chief administrators weekly to report activity and discuss new developments
*  Tracked and analyzed solicitation outcomes; produced relative reports

10/1985-7/1997   Administrative Assistant, Purchasing Assistant, Secretary II        
Central State University        (376-6540)                                                          Wilberforce, OH  
*  Assisted with executive offices’ marketing efforts  (developed radio ads and flyers)
*  Budget maintenance, purchasing activities, repairs, inventory control
*  Co-managed branch operations as Assistant to the Director
*  Conducted weekly update meetings with subordinate supervisors and clerical staff
*  Developed flow system for entrance examinations’ scoring, reporting and advising process
*  Developed, lead and participated in fundraising events
*  Developed/maintained materials/employee/vendor tracking database
*  Organized and conducted faculty/staff software seminars
*  Organized major events, conferences and client organizations; managed travel accommodations
*  Recruited personnel, trained and supervised subordinate staff
*  Produced weekly, quarterly and annual newsletters, factbook, budget and planning reports
*  Upgraded practices/procedures for faster, more accurate processing

6/1982-10/1985   Teller         
School Employees Credit Union    (222-4546)                                                         Dayton, OH  
   *  ATM balancing assistant; end-of-day drawer-cash verifier
   *  Handled all cash and new account transactions; vault-cash verifier


*  Dayton Urban League  CEO's Conference & Member, 2007-
*  Member, DATV, 2006-
Founder/Exec. Director, Living Canvas of America, 2006-
*  Member, Society of Manufacturing Engineers, 2006-
*  Member, Society of Women Engineers, 2005-
*  President, Women in Industrial Engineering Technologies, 2005
*  Youth, disabled and senior citizens advocate, ongoing
*  Host Pianist for local functions, 1995-present
*  Member, Carlson ProSocial Policies Committee, 2000-2002
*  Member, Business Women’s Association, 1998-2001
*  Volunteer, Habitat for Humanity, 2000
*  Chair, YWCA Employee Picnic Committee, 2000
*  Member, Dayton Inventors Council, 1991-1995
*  Member, CSU Orientation/Entertainment Committee, 1987-1993
*  Volunteer producer/radio personality, WCSU Radio, 1991-1992
*  Foreign Language:  Arabic (fluent reading, writing and speaking)

REFERENCES -- Upon Request